Shipping policy
Order Processing
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Pre-orders & Custom Builds: Please allow 10–15 business days for production before shipping.
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Ready-to-Ship Items: Orders typically ship within 3–5 business days of purchase.
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You will receive an email confirmation with a tracking number once your order has shipped.
Shipping Rates & Times
We currently ship to addresses in the U.S. and select international countries.
| Region | Carrier Options | Estimated Delivery |
|---|---|---|
| United States | USPS, UPS, FedEx | 3–7 business days |
| Canada | USPS, DHL | 7–14 business days |
| International | Varies by country | 10–21 business days |
💡 Shipping times are estimates and may be impacted by holidays, customs delays, or carrier disruptions.
Sustainable Shipping
We do our best to minimize waste. All orders are packed using eco-conscious materials where possible, and our builds are made using reclaimed LEGO bricks to help reduce plastic waste.
Shipping Issues
If your tracking number hasn’t updated after 5 business days, or your package is lost or damaged, please contact us at [your email address]. We’ll work with the carrier to resolve the issue.
Please ensure your shipping address is correct at checkout—BRIXstress is not responsible for packages shipped to incorrect addresses.
Customs & Duties (International Orders)
Customers are responsible for any customs fees, duties, or taxes that may apply to international shipments. These fees are not included in our shipping charges and may vary by country.
Questions?
If you have any questions about shipping, custom orders, or fulfillment timelines, please reach out to us at BRIXstress@gmail.com.
Thank you for building with us. 🧱
—Team BRIXstress
#WeTheBRIX